Customer Service

Congress Probes United Airlines’ Customer Mishandling

United Airlines CEO Oscar Munoz on Tuesday apologized to the United States Congress for his company causing a passenger to be dragged off a UA flight last month. United failed its customers and failed as a company in that incident, and this has to be a turning point for the airline, Munoz told the U.S. House of Representatives Transportation Committee at a hearing into airline industry practices.

Read more 0 Comments

The Internet of messy things

In the beginning, devices on the internet were fun. My favorite was the Carnegie-Mellon’s Computer Science Department Coke Machine. Starting in the 1970s, you could “ping” it to see if it had sodas ready and if they were cold yet. It was good, silly fun. Now everything except the cat* is hooked to the internet, and that’s not so funny at all.

Oh, sure, some internet of things (IoT) devices are enjoyable and useful. I have an Amazon Echo in my bedroom and a Google Home in my kitchen. I use them every day. But I’m aware of their privacy problems. You should be too.

To read this article in full or to leave a comment, please click here

Read more 0 Comments